Terms of service

Terms of Service – Zoe Vogue

1. General Information

Welcome to Zoe Vogue. By accessing or purchasing from our website (zoevoguestore.com), you agree to comply with and be bound by the following Terms of Service. If you do not agree, please do not use this website.

We reserve the right to update or modify these terms at any time without prior notice.

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or guardian.

3. Products & Pricing

All prices listed are in Pakistani Rupees (PKR).

We strive to display product colors and details as accurately as possible. However, slight variations may occur due to lighting or screen settings.

Zoe Vogue reserves the right to:

  • Modify prices without notice

  • Discontinue products at any time

  • Cancel orders due to pricing errors or stock issues

4. Order Confirmation & Cancellation

For Cash on Delivery (COD) orders:

  • Our team may contact you via call or WhatsApp for order confirmation.

  • Orders not confirmed may be cancelled.

  • Zoe Vogue reserves the right to refuse or cancel any order at our discretion.

5. Shipping & Delivery

We offer nationwide delivery within Pakistan.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Public holidays

  • Weather conditions

Zoe Vogue is not responsible for delays caused by third-party courier services.

6. Returns & Refunds

Returns are accepted within 7 days for:

  • Damaged items

  • Incorrect products

Items must be unused and in original condition.

Shipping charges are non-refundable unless the error is on our part.

Zoe Vogue reserves the right to reject return requests that do not meet our policy requirements.

7. Intellectual Property

All content on this website including:

  • Logo

  • Images

  • Designs

  • Product descriptions

  • Graphics

Are the property of Zoe Vogue and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

Zoe Vogue shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Delays caused by courier services

  • Incorrect information provided by customers

9. User Responsibilities

Customers agree to:

  • Provide accurate shipping information

  • Respond to order confirmation calls/messages

  • Not misuse the website

Fake or fraudulent orders may result in being blocked from future purchases.

10. Governing Law

These Terms of Service are governed by the laws of Pakistan.